This policy explains what personal information JED Air Conditioning collects when you contact us, request a quote, book a job or browse this website — and what we do with it.
Last updated 13 September 2026 · Applies to jedairconditioning.com.au and the services we provide across Sydney.
JED Air Conditioning (“JED”, “we”, “us”) installs, services and repairs air conditioning for homes, apartments and commercial premises across Sydney. We are an authorised Daikin and Haier dealer. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
We collect personal information in three ways.
Your name, phone number and email address; the address or suburb of the property; the type of property and the work you need (for example a new split system, a ducted install, a repair or a service); your preferred timing; and anything you write in the message field. If you use the address suggestions in the quote form, the text you type is sent to Google’s Places service to return matching addresses.
Details of the system installed or serviced (brand, model and serial number), photos of the installation for our records and warranty purposes, invoicing details, and notes about the job.
Standard technical information such as your IP address, browser and device type, the pages you visit and how you arrived at the site. See Cookies & analytics for what runs on the page.
We do not sell personal information. We share it only with the providers we need to run the business:
Some of the providers above, including our customer management system, Google and our hosting provider, store data on servers outside Australia (chiefly in the United States). By submitting an enquiry you consent to your information being handled by these providers under their own privacy policies.
This site uses Google Analytics to measure visits, with IP addresses anonymised. Google Analytics sets cookies (such as _ga) that recognise a returning browser; they do not identify you by name. You can block or delete cookies in your browser settings, or install Google’s Analytics opt-out add-on.
Your light or dark theme choice is saved in your browser’s local storage, on your device only. It is not sent to us.
Fonts are served from our own site, not from a third-party font service. Instagram content on our homepage links out to Instagram; nothing from Instagram loads until you choose to open it.
We advertise our services on Facebook and Instagram (Meta) and onGoogle. To measure those ads and show them to people who are likely to be interested, we may use the Meta Pixel, Meta’s Conversions API and Google Ads conversion tracking and remarketing on this website. These tools set or read cookies and similar identifiers, and tell Meta or Google that a device visited our site or completed an action such as requesting a quote. They do not give us your name from your social media account.
Lead forms on Facebook and Instagram. If you fill in one of our instant forms inside Facebook or Instagram, Meta sends us the details you enter — typically your name, phone number, email, suburb and the service you are interested in — and we handle them exactly as an enquiry made on this website: we use them to contact you about your quote, store them in our customer management system, and never sell them. Meta’s own handling of that information is governed by Meta’s Privacy Policy.
You can control ad personalisation in yourFacebook ad preferences andGoogle ads settings, and opt out of interest-based advertising across many networks atyouronlinechoices.com.au. Blocking cookies in your browser also stops these tools working.
We will contact you about the enquiry or job you have raised, including reminders about servicing where relevant. We do not add you to bulk marketing lists without asking first. To stop follow-up messages, reply STOP to any SMS or email JED_AIR@outlook.com.
The website is served over HTTPS and enquiries are transmitted encrypted. Access to our customer system is limited to the people who need it to serve you. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.
We keep enquiry details while we are dealing with your request. Job and warranty records are kept for the life of the warranty we provide (10 years on workmanship) and for as long as tax and business record-keeping laws require. Information that is no longer needed is deleted or de-identified.
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it where we no longer need it. Email JED_AIR@outlook.com and we will respond within 30 days. We may need to confirm your identity first.
If you believe we have mishandled your personal information, contact us first and we will investigate and reply in writing. If you are not satisfied with our response you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
We update this page when the way we handle information changes. The date at the top shows the current version. Continuing to use the website or our services after a change means you accept the updated policy.
